FAQs
On Sessions.
What does the process look like?
As each journey shall be started with a destination in mind, we will start the session by trying to understand your goal. In the beginning, you are the driver, and I am the co-driver, so sharing ideas with you is the main part of our journey.
Once we have identified and aligned our understanding and knowledge, we will move to the next steps on how to manage the challenging situation. Eventually, you will be equipped with the necessary skills, so you will be the one and only driver in your life. You can take charge of your journey and move towards achieving your potential.
See our approach page for more details.
How long is the session?
A session (online and onsite) typically lasts for one hour (60 minutes). Please be punctual for the session. The session will start and end at the agreed time.
The session for organisation & community will depend on the requirement.
How frequent will the session be?
The frequency and number of sessions depend on the concerns and goals. While there is no fixed number of sessions, generally it will take around 3-5 sessions before you can see the changes in you. During the first session, we (you and I) will discuss the plan, including the initial number and frequency of the sessions.
What is the confidentiality agreement?
Being a member of the Singapore Psychological Society (SPS) and the British Psychological Society (BPS), we adhere to the professional code of ethics in matters of confidentiality and the release of information.
A therapist cannot disclose any personal information about their clients without prior permission, unless:
(1) You have given written permission to your therapist to discuss a matter with another party.
(2) Your therapist determines you are a danger to yourself or others
(3) In the unlikely event that your therapist is ordered by the court of law to disclose information, or
(4) There is evidence of the physical or sexual abuse of children.
If any of the above arises, we will inform you prior to making the disclosure. Feel free to discuss your confidentiality concerns during the Get-to-Know (GTK) or the first session.
For more details, please find our terms & conditions here.
How do I know if we are a good match?
On some occasions, someone will get the sense of whether they and the therapist/psychologist are a good match in the first session. Most of the time, you may need up to 3 sessions to get the sense. You will know if it’s a good match if you feel safe and comfortable in sharing not only your thoughts but also your feelings.
You should be able to share without feeling judged, and so you can be yourself.
Having said that, it is perfectly normal if you are unable to open up on your first or second session for many reasons. Everyone is unique; it is best if you can bring up your concern and talk about it. Above all, trust your gut/inner feeling.
To help you to get a sense of whether we can help you, we offer a free Get-to-know (GTK) session (30 minutes – online). The objective of the session is to give us an opportunity to get to know each other. You can then either decide to continue your journey with me or choose another path
What can I look forward to during the first session?
In the first 15 minutes, we will explain confidentiality, followed by a discussion to find out what you hope to achieve by seeing us. Subsequently, we will discuss the process and a regular schedule and duration of the sessions.
It is normal to feel nervous during the first session. Just remember that the session is about you; do not fear being judged. We are here to journey with you so you can reach the place where you have been wanting to be.
What should I bring to the first session?
If you have not submitted the signed consent form online, you need to bring it with you to the first session. Also, if you have been referred by another professional, please bring along the notes or the referral letter. Other than that, just bring yourself.
Walk & Talk is form of session based on mindfulness. It incorporates activities (walking and relaxing) outdoors while talking about your goal and challenges. It’s a way of incorporating your Mind - bOdy - natuRE (MORE), tapping into nature’s healing power.
On Walk & Talk
Why Walk & Talk ?
It helps you to be more physically active. Research has found that physical activities can release dopamine and serotonin, which can improve mood.
For some people, being in nature can help to have a sense of freedom.
Being in an open space can help you to learn and practise mindfulness in a natural way.
Being in a situation that closely resembles your day-to-day life can help you to learn and prepare how to navigate your life after the sessions.
For those who want to improve their performance (sport or non-sport), being in the actual situation or location can facilitate the process.
Where does it take place?
It will take place out of our office. It tends to take place in the place with the healing nature (park or beach). However, any other outdoor place which is more suitable for your situation (e.g., tennis court, busy street, etc.) is open for discussion.
Last but not least, the location is within Singapore…for now 😊.
Will it be confidential?
Being out in public involves some limits to confidentiality, such as people overhearing our conversation or meeting people we know. Having said that, we will do the utmost to protect your confidentiality during the session. We will always discuss your questions and concerns before starting the session.
Am I suitable for this?
Research has found that Walk & Talk can help people with depression, anxiety, or stress. Having said that, I feel that Walk & Talk is suitable for everyone who is open to the idea of talking while being outdoors and with/out some physical activities.
What should I consider before deciding on Walk & Talk ?
You might want to note that Walk & Talk might involve some walks and cardiovascular activity. Also, being in an outdoor environment, you might encounter a variety of (slightly) risky situations, such as insects, traffic, etc.
Is there anything to prepare for the session?
Depending on the location, you might want to wear something that feels comfortable for the respective location. For example, wearing comfortable walking shoes, etc.
What will happen if the weather changes during the session?
If the weather changes, you can always have an option, either to sit somewhere quiet to continue, to return to the office to continue, or to carry on with the session with the help of an umbrella, etc.
Can I change my mind during the session?
Yes, you can change your mind, and we can continue the session in the office, as long as it's within the session hour.
How effective is this?
Some resources on the effectiveness:
WebMD - Walk and Talk Therapy
A walk in the park gives mental boost to people with depression
On Organisation & Community.
What do we offer?
Performance & Resilience Workshops
Practical, evidence-based sessions on mental toughness, stress regulation, and sustainable high performance, amongst others. Designed for working professionals, not just executives.
Topics include:
• Sustainable Excellence.
• Building mental resilience under pressure.
• Emotional regulation for high-stakes environments.
• Preventing and recovering from burnout.
Neurodiversity in the Workplace
Training and consultation for organisations looking to better understand, attract, and retain neurodivergent talent.
Delivered as:
• Manager and leadership training.
• Team awareness workshops.
• Individual staff support and consultation.
• Workplace adjustment recommendations.
Communication & Team Effectiveness
Practical coaching and training on interpersonal communication, conflict navigation, and team cohesion.
Topics include:
• Communication styles across diverse teams.
• Constructive conflict and difficult conversations.
• Psychological safety in the workplace.
• Cross-cultural communication.
How about ongoing support?
If your organisation/community needs ongoing strategic support rather than a one-off workshop, we can discuss the scope individually based on your needs and goals.
How about the logistics?
Available in person and virtually delivered in Singapore and the region. All programmes are available in English and Bahasa Indonesia.
On General.
What is the difference between a psychiatrist, a psychologist, a psychotherapist, and a counsellor?
The main differences between them are the training they have received.
A psychiatrist is a medical doctor who specialises in mental health, including substance use disorders. Psychiatrists are qualified to assess both the mental and physical aspects of psychological problems and can prescribe medication. They are trained to offer psychotherapy (APA, July 2017).
A psychologist is a person who attends graduate school in psychology. They hold a master’s or doctoral degree in psychology. Counselling psychologists help people with physical, emotional and mental health issues improve their sense of wellbeing, alleviate feelings of distress and resolve crises. They also provide assessment, diagnosis, and treatment of more severe psychological symptoms. They are trained to offer psychotherapy (APA, July 2017).
A psychotherapist is a person who has received training in therapy. They have a postgraduate degree in the chosen approach. A psychotherapist is likely to deal with longer-term and more complicated life and mental issues (APA, July 2017).
A counsellor is a person who has training that varies from a diploma to master’s level degrees. A counsellor is likely to deal with shorter-term life issues, such as bereavement, stress, and relationships (The Guardian, May 2017).
How do I choose someone that suits me?
In every counselling/therapy/coaching session, the most important factor is the connection. You need to feel safe to connect.
While word of mouth can be a good start, you may want to try to attend a session by yourself because you are unique. It is also important that the professionals have not only good training but also emotional and intellectual maturity, compassion, and a capacity to listen carefully and well.
What is your communication method?
We mainly communicate through email or text messages for administrative purposes. An emergency notification will be done through a phone call. This way of communication is treated at the same level of confidentiality as that during the session. Having said that, please note that emails, text messages, and calls are not secured forms of communication; thus, they might be compromised.
While a good relationship and understanding between you and me are of utmost importance during the sessions, there are boundaries related to phone calls and messaging, as well as exchanging e-mails between sessions. So, it is important to keep these boundaries.
In the case of an emergency or crisis, please contact the Samaritans of Singapore (SOS) 24-hour hotline (1800 221 4444) or any other emergency services number in your country.
